Shipping

Last-mile across Mexico
to all 32 states, no excuses.

Last-mile out of Guadalajara with a nationwide multi-carrier network: FedEx, DHL, Estafeta, Redpack, 99 Minutos and more. One platform, unified tracking, and rates optimized by zone. Orders before 14:00 ship same day. Your customer receives — doesn't wait.

  • 98% on-time delivery
  • 10+ integrated carriers
  • End-to-end tracking
What's covered

Your customer's last experience

More than moving boxes. Shipping is the last touchpoint of your brand — we treat it like one. From intelligent carrier selection to delivery notification, every step is designed to drive repeat purchases.

National coverage

All 32 states of Mexico. Rural areas included, not just metros. We combine national carriers like Estafeta and DHL with regional couriers that reach towns under 50,000 people where the big players don't go.

Multiple carriers

Estafeta, DHL, FedEx, Paquete Express, Redpack, 99 Minutos, and regional couriers. We pick the best per route, weight, and delivery window. No exclusive contract — that gives us freedom to route to the most efficient per destination.

Optimized rates

Aggregated volume from all Ecommex clients gives us negotiation power. Typical savings of 15-30% vs. going direct with a single carrier. Rates update quarterly and we pass the benefits to your account.

Unified tracking

One tracking number for your customer regardless of carrier. Integrates with Shopify, WooCommerce, and marketplaces. Your customer sees a clean branded flow, not a generic carrier tracking page.

COD available

Cash on delivery for markets that still prefer it. COD coverage in major metro areas. Weekly settlement to your account with detailed per-shipment report.

Auto notifications

Your customer receives SMS and email at every shipment milestone: labeled, picked up, in transit, out for delivery, and delivered. Reduces 'where is my order' tickets by up to 40% according to our clients.

How we ship

5 steps from warehouse to door

This is how we process each shipment from leaving the warehouse to delivery confirmation. Automated end-to-end, with human intervention only when an exception is detected.

01
Paso 01

Carrier selection

Algorithm picks the best carrier per destination, weight, dimensions, and SLA promised to the customer. Considers price, zone compliance history, and available capacity that day. All in milliseconds, zero manual intervention.

Selección automática de carrier por destino y SLA
02
Paso 02

Label generation

Auto-generated label with your brand and recipient info, zero manual errors. Printed directly at the packing station after order close. Includes barcode for dock scanning.

Generación de guía con marca del cliente
03
Paso 03

Daily pickup

Carriers pick up at our dock with multiple departures per day: morning cutoff at 10:00 and afternoon cutoff at 14:00. Orders before 14:00 ship same business day.

Recolección diaria de paqueterías en el dock
04
Paso 04

Monitored transit

Live tracking. Proactive delay detection before it becomes a problem. If a carrier reports an incident, we alert you and the customer to manage expectations without them needing to call support.

Tránsito monitoreado con tracking en vivo
05
Paso 05

Delivery and notification

Customer receives. Auto notification to you and your system with POD (proof of delivery). If the customer isn't home, an attempt is logged and rescheduled per carrier policy.

Entrega final al cliente y notificación
Why Ecommex

Your brand's last experience

Three reasons brands expanding nationwide pick us for last-mile.

01
Coverage

All 32 states, no gaps

We combine national and regional carriers to cover even areas others can't reach. Your brand has no zone exceptions. We cover CDMX in 24h down to towns in Oaxaca, Chiapas, or mountain areas in 3-5 days with specialized couriers.

02
Optimization

Best rate per route

Aggregated volume gives us rates no individual client can negotiate. Typical savings of 15-30% vs. direct negotiation. We pass the savings directly to you with full transparency — you see the carrier rate and our management fee separately.

03
Experience

Your customer knows where their order is

Auto SMS and email notifications at every milestone. Your customer doesn't call support because they already know where their order is. Our clients report up to 40% reduction in WISMO (Where Is My Order) tickets.

~15,000

ZIP codes in Mexico. No single carrier covers them all.

FedEx skips rural zones. DHL has gaps in the southeast. Estafeta doesn't reach certain mountain ranges. Each carrier has its real coverage map — different from the one it sells on the rate card. The only way to deliver to most of the 32 states without excuses is combining 10+ carriers with dynamic routing per ZIP code. That's why we don't sign exclusivity with anyone — your package goes with whoever delivers it best in that zone.

Frequently asked

What brands ask about shipping

Estafeta, DHL, FedEx, Paquete Express, Redpack, 99 Minutos, and specialized regional couriers. We choose the best per destination, weight, and dimensions — not by exclusive contract. This independence lets us route each package to the most efficient carrier for that specific ZIP code.
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