01
Paso 01
Return receipt
Arrival at returns dock with immediate registration in the system. Tracking is scanned, original order identified, and an inspection ticket generated with documented arrival time.
Returns
Reverse logistics
that recovers your margin.
We receive, inspect and reintegrate your returned merchandise in 48h. Returns stop being a loss and become available inventory. Per-SKU inspection with photo evidence, refurbishment when applicable, and pattern reports to improve your product.
- 48h to inventory
- 85% reintegrable
- Per-SKU inspection
What's covered
Your margin doesn't vanish
Six elements that separate professional reverse ops from a room full of unprocessed boxes. Your returns operation can be a cost center or a recovery center — the difference is in the process.
Centralized receiving
Your customers return to a single address in Zapopan, Jalisco. We receive them for you, register in the system, and notify you of arrival. Regardless of whether the customer shipped via courier, messenger, or personal delivery.
Per-SKU inspection
Every return checked against criteria you define: packaging condition, product functionality, presence of accessories, and overall cosmetics. Nothing passes without verification. Photo evidence per inspected unit.
Fast reintegration
48h average from return to inventory available to sell again. During peak seasons (Hot Sale, Buen Fin) we stay below 72h. Your cash flow doesn't freeze waiting for processing.
Refurbishment when applicable
Minor-damage product restored for sale as B-stock with your authorization. Cleaning, repackaging, box swap, and refurbished seal application. You recover margin that would otherwise be a total loss.
Scrap disposition
Non-recoverable merchandise disposed of with documentation. Zero tax or environmental liability for you. We issue a destruction or donation certificate for your accounting and SAT tax compliance.
Detailed reporting
Dashboard with return reasons, SKU rates, and patterns to improve your product. You identify if a SKU has a sizing, packaging, description, or quality issue before it becomes a negative review trend.
How we process
5 steps from arrival to inventory
This is how we handle each return from dock arrival to available inventory again. Every step traceable, every decision documented with evidence.
02
Paso 02
Identification
Match against original order: customer tracking, return reason, and date documented. We validate the SKU matches the original order and check for product-substitution fraud attempts.
03
Paso 03
Inspection
Visual and functional review per your criteria. Photo evidence per piece. We classify into categories: A (perfect for resale), B (refurbishment needed), C (scrap). The full process takes 5-10 minutes per unit.
04
Paso 04
Disposition
Reintegrate, refurbish, or dispose. Decided by rules you define in advance by category and damage type. Category A products return to available inventory immediately. Category B goes to the refurbishment station.
05
Paso 05
Closure
Inventory updated in your WMS, customer notified of return status, refund authorized if applicable per your policy. Weekly consolidated report with recovery metrics per SKU.
Why Ecommex
Returns are the start of retention
Three reasons brands with high return volume switch over to us.
01
Speed
48h to inventory
Most 3PLs take 1-2 weeks to process returns. We take 48h. Your cash flow doesn't wait. Every day a product sits unprocessed is a day it can't sell — and in e-commerce, restock velocity directly impacts your available inventory.
02
Recovery
85% goes back to selling
Rigorous inspection + refurbishment when applicable. Only 5% goes to scrap. 85% returns to A-stock, 10% is recovered as B-stock. The rest is recovered margin that without a process would have been declared total loss.
03
Intelligence
Data to improve your product
Reports with return reasons by SKU. You spot quality problems before they go viral in reviews. We detect patterns like 'wrong size' in textiles or 'doesn't match photo' in accessories so you can adjust your listing.
30%
Of returns end up as loss because nobody processed them in time.
They arrive at the warehouse, pile up, nobody has capacity to inspect, and after a month they're written off. The product probably worked — but without a process, it never goes back to the rack. Every peso of unprocessed return is margin you already paid and can't recover. Reverse logistics decides how profitable every marketing campaign actually is. A good reverse process doesn't just recover product — it generates data that prevents future returns.
Frequently asked
What brands ask about reverse logistics
48h average from arrival to reintegrated in inventory or disposition decided. Peak seasons (Hot Sale, Buen Fin, post-Christmas January) stay below 72h thanks to a dedicated team. The 48h SLA applies for standard inspection — products requiring complex functional testing may take up to 72h in regular season.
Complementary
What connects with reverse logistics
The services that close the full cycle of your operation.
Get started
You sell, we operate
Leave us your info and an account executive will reach out with a precise operational estimate, tailored to your volume and channels.